Frequently Asked (really good) Questions

Our goal is to be All Positive Today and Always! Our mission is to take you there with us. Therefore, we prepare this small and straight to the point FAQ. If you have any additional questions, don't hesitate to chat with us or send us an email at:
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  1. How long are shipping times?

Your products will be shipped within one to five days of your order, and then take 10 to 25 days to reach your doorstep (each product at All Positive Today online store has an estimated delivery time that you can find in the product description). As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

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  1. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, send us a pic, and we’ll give you a refund. You won’t be asked to ship the product back to us (carbon footprint, remember?).

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  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

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